Reference

aktifqq Legal terms for your account

aktifqq Legal terms give you a clear path through account access, wallet records and policy requests before you open an account.

ACCOUNT TERMSDATA REQUESTSLOCAL ACCESS
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aktifqq aktifqq Legal terms for your account
CONTACT ROUTES

Get Legal help beside your account

A clear contact route matters when a Legal question affects your account or wallet status. We ask you to include your account identifier, the relevant policy topic and any receipt reference, such as a QRIS or bank transfer record. That lets us direct the request without asking you to repeat the same details.

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Account access

Use the account contact route when phone verification, sign-in details or an access decision needs clarification. Include the affected device path and the exact message shown on screen.

Wallet records

For DANA, OVO, GoPay, QRIS or bank transfer questions, provide the receipt reference and account name. We can then match the policy request to the relevant wallet record.

Policy changes

Ask us to explain a Legal clause or request a correction through the contact path shown in your account area. We will identify the policy point before discussing any change.

DATA PRACTICE

How we handle Legal requests

We keep Legal work tied to the account record that created the request, rather than treating a policy question as a general lobby enquiry.

Data handling

We use account details, phone verification status and relevant request records to assess access or answer a Legal question.

Cookie controls

Cookies can support account continuity and remember basic site settings on your browser.

Account security

Keep your phone details and sign-in credentials private. We may use the phone verification step to distinguish an account holder…

Record retention

We retain policy, access and transaction-related records for the period needed to address the request and meet applicable requirements.

Who to contact

The account contact route is the correct starting point for access, data or policy questions.

Change requests

You can request a correction to inaccurate account details or ask how a policy record is used.

Your aktifqq Legal questions answered

These Legal answers cover the account steps people usually check before opening access. We keep the wording practical: what depends on local law, what records may be requested, how wallet evidence is matched and where to send a correction or access question.

aktifqq Legal covers account access, phone verification, data handling, cookies, wallet records, policy requests and account security. Eligibility depends on local law, so check the current wording before opening or using an account.

Access is available where local law permits and depends on local law. If you are in Indonesia, use the account path shown on the site and complete phone verification when requested before access is considered.

Phone verification helps connect a request to the correct account before we discuss private details or wallet records. Keep your registered phone available and follow the account prompt if access requires another check.

We use a DANA or QRIS receipt reference to match a wallet question to the relevant account record. Share the reference through the account contact route, and avoid sending another person’s payment details.

Yes. Send a specific correction request through the account contact route, naming the field that is inaccurate. We may ask for account or phone verification before changing a record connected to Legal access.

Records are kept for the period needed to address the request and meet applicable requirements. Ask us for the basis linked to your case, especially when your question concerns a bank transfer or virtual account.

Include your account identifier, the policy clause or access message, your device path and any relevant receipt reference. For OVO, GoPay or QRIS questions, do not omit the transaction date shown on your receipt.

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